Introduction
These Terms of Service govern your access to and use of combatbootskpbj.com and your purchase of women's shoes from Kwok Hing Limited. By accessing combatbootskpbj.com or placing an order, you agree to these Terms of Service. If you do not agree, do not use combatbootskpbj.com or purchase products from Kwok Hing Limited.
Eligibility
You must be at least 18 years old to purchase products from Kwok Hing Limited. You agree to provide accurate checkout information.
Product Information
We sell women's shoes. We describe each product on combatbootskpbj.com. We display colors and materials as accurately as possible. Actual colors and materials may vary due to device settings and manufacturing processes. We do not guarantee that any product description is error-free. If a product does not match its description, you may return it under the refund policy in these Terms of Service.
Orders and Payment
All orders are subject to acceptance by Kwok Hing Limited. We may refuse or cancel any order for any reason. After you place an order, we send an order confirmation to your email. Payment must be made in full at checkout. We accept payment methods displayed on combatbootskpbj.com. You agree to pay all charges, shipping fees, and applicable taxes. If we cancel an order after payment, we issue a refund to your original payment method.
Shipping
We ship to addresses within the regions we serve. Shipping times vary based on destination and carrier. We are not responsible for delays caused by carriers, customs, or events beyond our control. Title and risk of loss pass to you upon delivery to the carrier. You are responsible for providing a correct shipping address. If a package is returned to us as undeliverable, we may cancel the order and issue a refund minus shipping costs.
14 Days No-Reason Refund Policy
You may return any eligible item within 14 days of delivery for a refund without providing a reason. To be eligible, the item must be unworn, unwashed, and in its original packaging with all tags attached. You must contact [email protected] to request a return authorization before shipping the item back. We provide return instructions. You are responsible for return shipping costs unless the item is damaged or defective. We must receive the returned item within 14 days of your return authorization. If we receive the item after 14 days, we may reject the return and refuse a refund.
Refund Processing
Refund processing begins after we receive and inspect the returned item. We notify you by email whether your refund is approved. If approved, we issue the refund to your original payment method. The total time for refund processing and for the funds to arrive in your account is at least 14 days from the date we receive the returned item. This period applies to all payment methods. You are responsible for any fees charged by your bank or payment provider.
PayPal Refunds
PayPal refunds take at least 14 days. Due to local laws, PayPal refunds in some regions may take up to 30 days. We initiate the PayPal refund after we approve your return. The time for the refund to appear in your PayPal account depends on PayPal and your region. We are not responsible for delays caused by PayPal or your bank.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. You must contact [email protected] within exactly 7 days of receiving the item. Your claim must include your order number, a description of the damage or defect, and clear photographs of the item and its packaging. If we approve your claim, we provide a prepaid return label and issue a full refund after we receive the item. If you do not submit your claim within exactly 7 days of receipt, we will not accept your claim and will not issue a refund for damage or defect.
Governing Law
These Terms of Service and any dispute or claim arising out of or in connection with them are governed by the laws of Hong Kong. You agree to submit to the exclusive jurisdiction of the courts of Hong Kong for any dispute arising from these Terms of Service or your use of combatbootskpbj.com.
Limitation of Liability
To the maximum extent permitted by Hong Kong law, Kwok Hing Limited is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of combatbootskpbj.com or your purchase of products. Our total liability for any claim related to an order is limited to the amount you paid for that order. This limitation does not apply to liability that cannot be excluded under Hong Kong law.
Changes to These Terms
We may update these Terms of Service at any time. We post the updated version on combatbootskpbj.com. Your continued use of combatbootskpbj.com after we post changes constitutes your acceptance of the updated Terms of Service. If you do not agree to the changes, you must stop using combatbootskpbj.com and must not place new orders.
Contact Information
If you have questions about these Terms of Service, contact Kwok Hing Limited at [email protected]. Our address is Room 1012, 1/F, Argyle Centre Phase 1, 33 Fife Street, Mong Kok. Our phone number is +852 5333 3318.