Shipping and Returns Policy Overview
This document explains how Kwok Hing Limited ships women's shoes, how customers return items, and how refunds are issued. Every order placed on combatbootskpbj.com is governed by this document together with the Terms of Service. By placing an order, the customer accepts the conditions described here in full.
Order Processing
Orders are processed after payment is confirmed. Processing covers payment verification, inventory confirmation, and packing. Customers receive a confirmation message once an order is accepted, followed by a dispatch notice when the parcel leaves the warehouse. Tracking information is issued at dispatch when the chosen shipping method supports tracking.
Shipping Methods and Delivery
Shipping availability depends on the destination country and region. Standard shipping is the primary method offered on combatbootskpbj.com. Delivery timelines vary by destination, carrier routing, customs review, and local postal performance. Kwok Hing Limited does not guarantee fixed delivery windows. Delivery is considered complete when the carrier records the parcel as delivered to the address provided at checkout.
Customers are responsible for supplying a complete and accurate delivery address. Kwok Hing Limited is not responsible for failed delivery caused by an incorrect address, an unavailable recipient, or a refused parcel. Additional shipping charges may apply when a parcel is returned to the warehouse due to a delivery failure caused by the customer.
14-Day No-Reason Refund Policy
Kwok Hing Limited offers a strict 14-day no-reason refund policy. A customer may request a refund within 14 days of receiving the order without providing a reason. The 14-day period begins on the date the carrier records delivery. Requests submitted after the 14-day period has ended cannot be accepted.
Return Eligibility Conditions
To qualify for a refund, returned women's shoes must be unused and in original packaging. Items must be free of wear, scuffs, stains, odors, and outdoor use. All original tags, labels, shoe boxes, dust bags, and accessories must be included and undamaged. Shoe boxes must not be used as outer shipping packaging. Items that fail these conditions may be rejected, and the parcel may be returned to the sender at the sender's expense.
Return Shipping Costs
The buyer completely bears the return shipping costs. Kwok Hing Limited does not reimburse return postage, packaging, insurance, customs duties, or any other cost connected with sending an item back. Original shipping charges are not refunded unless the item arrived damaged or defective and the claim is approved under the damaged goods section of this document.
Step-by-Step Return Process
Step 1: Contact Kwok Hing Limited through [email protected] within 14 days of receiving the order and state the intention to return.
Step 2: Provide the order number and the item description in that message.
Step 3: Wait for written return authorization before shipping anything back. Unauthorized parcels may be refused.
Step 4: Pack the women's shoes in the original packaging with all original tags, labels, and accessories included.
Step 5: Place the packed item inside a protective outer shipping box.
Step 6: Ship the parcel using a trackable method and pay the full shipping cost.
Step 7: Send the tracking number to [email protected] so the parcel can be monitored.
Step 8: Retain the shipping receipt until the refund is completed.
Return Address and Contact Details
Authorized returns must be sent to the destination confirmed in the written return authorization. The recipient must be Kwok Hing Limited, the contact phone is +852 5333 3318, and the specific return address is Room 1012, 1/F, Argyle Centre Phase 1, 33 Fife Street, Mong Kok. Parcels sent to any other destination cannot be processed.
Refund Processing Time
Once the returned parcel arrives at the warehouse, Kwok Hing Limited inspects the items against the return eligibility conditions. After inspection and approval, the refund is issued to the original payment method. The refund arrival time is at least 14 days from the moment the returned item is received and approved. Banking systems, card issuers, and payment providers control the final posting of funds, so the credited amount may appear later than the issue date.
PayPal Refunds
PayPal refunds take at least 14 days to reach the customer's PayPal account after approval. In some regions, local laws require up to 30 days for PayPal refunds. Customers in those regions must allow up to 30 days before the refund appears. Kwok Hing Limited does not control PayPal internal processing and cannot shorten a period fixed by local law.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period matches the Terms of Service and is measured from the date the carrier records delivery. Claims must include the order number, photographs of the item, photographs of the outer packaging, and a description of the damage or defect. Claims submitted after the 7-day period ends cannot be accepted. Approved damaged or defective claims may be resolved through a replacement, a repair, or a refund, at the discretion of Kwok Hing Limited.
Order Cancellation
A customer may request cancellation before the order is dispatched. Once the parcel has been dispatched, cancellation is no longer possible and the return process applies.
Chargebacks and Disputes
Customers are asked to contact [email protected] before starting a payment dispute. Raising a chargeback without contacting Kwok Hing Limited first may delay resolution.
Contact Information
Questions about shipping, returns, refunds, damaged goods claims, or this document may be sent to [email protected]. Written inquiries may be sent to Kwok Hing Limited at Room 1012, 1/F, Argyle Centre Phase 1, 33 Fife Street, Mong Kok. Telephone support is available at +852 5333 3318.